1. Order Products
   Orders placed by 9:30 AM on weekdays (by 12:00 PM on weekdays for next-day delivery) will be processed on the same day. Orders placed after these times will be processed on the next business day.
   
   
2. Automatic Email Delivery
   ・Once you place an order, you will first receive an automatic email from our store with the subject line "Thank you for your order (Order Confirmation)".
   ・After that, we will check the stock and send you an order confirmation email from our store.
   ※This email is automatically sent by the system. If you reply to the "Thank you for your order (Order Confirmation)" email, we will not be able to confirm it due to system limitations. Please note that if you have any important messages, you must reply to the email sent by our staff or contact us directly.
   
   
3. Order Acceptance Confirmation Email Delivery
   ・An email confirming your order details will typically be sent from our store on the next business day after your order is placed.
   ・This email will include confirmation of your order details, payment method, and estimated delivery date. Please note that if our store is closed for weekends, holidays, New Year's, Obon, etc., the email may be sent on or after the next business day.
   
   
4. Payment Confirmation
   ・We will confirm your payment according to your chosen payment method. If you are using a pre-payment method, please make your payment to our designated account within one week of placing your order.
   
   
5. Product Shipment
   ・Orders received by 9:30 AM on weekdays (by 12:00 PM on weekdays for next-day delivery) will generally be shipped on the same day, provided payment has been confirmed and the item is in stock.
   ・Pre-ordered items will be shipped around the estimated shipping date stated on the product page.
   ・If you purchase "immediately available items" and "pre-ordered items" at the same time, they will be shipped together once the pre-ordered items arrive.
   ・If you wish to have only the immediately available items shipped first, separate shipping fees will apply to both the immediately available items and the pre-ordered items.
   ・The free shipping threshold (6,600 yen) is applied based on the product price per shipment.
   
   
6. Shipment Completion Email
   ・Once your order has been shipped, we will send you a shipment completion email containing the tracking number for your package. For changes to the delivery date and time after the "Shipment Completion Email" has been sent, please directly contact the shipping company using the "tracking number" provided.
   
   
7. Product Arrival
   ・Once your product arrives, please check its condition.
   
   
8. We would appreciate it if you could write a product review, as it helps us improve our store operations and product planning in the future.

We distribute coupons to help you enjoy more affordable shopping. Please feel free to use them.

Code-based [Coupons]
These coupons require you to enter a code. When used, the discount will be automatically applied to the regular price, and the final discounted price will be displayed on the order confirmation screen.
Please obtain a coupon and set it to be used when placing your order.

Receipts will be enclosed with the product shipment. If you require one, please specify the recipient and purpose in the "Message to Store" field on the payment page.

....................
Receipt desired
Recipient:
Purpose:
....................

In the case of cash on delivery, the receipt issued upon product delivery will serve as the official receipt.
※For mail delivery, we cannot include delivery slips or receipts.
※If you require a receipt, we will send it separately by mail (shipping fee of 100 yen borne by the customer), so please inform us.

Consolidation is possible for all items except those marked "Cannot be consolidated".
If you wish to consolidate with an existing order, we will put the shipment on hold. Please contact us by 12 PM on the next day for orders placed after 12 PM, or by 12 PM on the same day for orders placed before 12 PM.

When placing an additional order, the consolidation condition is that the [Name], [Address], [Payment Method], and [Delivery Method] must all match.
Please note that we cannot consolidate orders if the shipping preparations have already been completed.

The holding period is one week from the order date.
If you wish to hold an order, please indicate your preference in the "Message to Store" field on the payment page, referring to the examples below.

....................
・New hold request
・Consolidate with an existing held order and continue holding
・Consolidate with an existing held order and ship
・Ship this order alone
....................

After we confirm your additional order, we will arrange for consolidated shipment.
Please note that if there is no additional order or contact, the product will be shipped after one week.

Order cancellations and changes to order content are possible before shipping procedures begin.
Please contact us via email or phone.
Due to system limitations, changes to payment methods may not be possible for anything other than cash on delivery, bank transfer, postal transfer, or convenience store payment.

Please note that order cancellations cannot be accepted after 11:30 AM on the scheduled shipping day. If shipping arrangements have already been made, we will handle it as a return or exchange.

We offer gift wrapping for a fee.
Please select your desired wrapping when ordering your product and add it to your shopping cart.
※Some products are not eligible for wrapping.

Eco-Wrapping ¥275 (tax included) Suitable for yoga accessories, apparel, etc.Available in various sizes.
Can accommodate single items to multiple items.

• If you specify a delivery date and time, please allow an additional day from the above estimated days.
• Delivery may be delayed by about one day due to weather or road conditions.
• For mail delivery, items will be delivered to your mailbox 2-7 days after shipping. (Next-day delivery is not available)

Please note that there is no compensation for damage or loss.

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※【By Payment Method】Days until product shipment

Cash on Delivery・Credit Card Payment
▼Orders placed by 9:30 AM on weekdays
In-stock items will be shipped within 2 business days (excluding Saturdays, Sundays, and holidays).
▼Next-day delivery eligible items for orders placed by 12 PM
Will be shipped on the same day (excluding Saturdays, Sundays, and holidays).
(The number of days until product delivery varies depending on your residential area.)

Bank Transfer・PayPal
▼Orders placed by 9:30 AM on weekdays
In-stock items will be shipped within 2 business days (excluding Saturdays, Sundays, and holidays) after payment confirmation. (The number of days until product delivery varies depending on your residential area.)

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※Shipping Notes

• Customers in a hurry should use Cash on Delivery or Credit Card payment.
• Immediate payment allows for prompt product shipment.
• In the unlikely event of an item being out of stock at the time of order, we will contact you promptly.
• If there are any changes to your order, please contact us by email or phone by 11:30 AM.
  As we strive for prompt shipping, please understand that cancellations or changes to order content cannot be accepted after 11:30 AM.
• We will inform you of the shipping date and estimated delivery date in the [Shipment Completion Email] after receiving your order.

◆Express Delivery
Shipping Fee: 660 yen (Okinawa/remote islands 1,320 yen)
Free shipping for orders totaling 6,600 yen or more!

For orders to Okinawa and remote islands, orders totaling 11,000 yen or more will receive a 660 yen discount from the regular fee of 1,320 yen.

Delivery Carrier: Yamato Transport, Sagawa Express, or Japan Post

※If you purchase items with free shipping at the same time
If you order both free shipping items and items with separate shipping fees for one delivery address, shipping will be free if you simultaneously purchase items with free shipping.

◆Mail Service
Nationwide flat rate of 330 yen
Mail delivery is possible only for specified items and quantities.
Free nationwide shipping for orders over 6,600 yen!

Delivery Carrier: Yamato DM便, Nekoposu, or Yu-Packet

※Items marked 【Mail Service Not Available】 on the product page cannot be selected.

◆Courier Service Provider
Yamato Transport, Sagawa Express, or Japan Post

＜Notes on Courier Service＞

• For multiple items with separate shipping fees ordered to a single delivery address, the shipping fee will be the same as for one item in the table above.
• For a single delivery address, if you order both an item with free shipping and an item with a separate shipping fee, shipping will be free regardless of the above rate table. However, if there are items for which shipping is individually set on the product page, that shipping fee x number of items will be required.
• Additional shipping fees may apply to remote islands and certain areas. In such cases, we will contact you.
• Free shipping campaigns may not be reflected in the automatic email. Please check the "Order Confirmation Email" sent from the store later for the correct shipping fee and revised amount.
• If you use a free shipping campaign for an order from Okinawa or a remote island, the shipping will be delivered at the amount with 660 yen deducted from the regular fee.
• A delivery note will always be enclosed.
• If it is a gift delivery, or if you do not want the recipient to know the price, please write "No delivery note needed" in the [Message to Store] step of the order process.
• Receipts cannot be enclosed.
• From an environmental perspective, our store

has adopted a system where receipts are digitized, and customers who need them can download them themselves. We will send you a URL via email after your order has been shipped.

• If you wish to have a handwritten receipt, please contact us and we will mail it separately. Please note that for cash on delivery, the receipt issued upon product delivery will be the official receipt.
• If you wish to have your package held at a [delivery office], please be sure to write it in the remarks column.
• If you wish to have your package held at a delivery office,

Please be sure to include the [Delivery Office Name/Address] in the message to the store.

• Please note that we arrange for the carrier that can deliver the fastest depending on the delivery region, so we may change the desired delivery office depending on the carrier. In such cases, we will contact you separately.
• Delivery may be made from the Amazon fulfillment center (our Amazon warehouse).
• Due to the multiple warehouses we operate, items may be managed in different warehouses. Even if you place multiple orders and request consolidated shipping, items may be shipped separately from their respective warehouses, and you may be asked to receive them in two separate deliveries. (Shipping costs for split deliveries will be borne by our store). In such cases, some deliveries may be made from the Amazon fulfillment center (our Amazon warehouse). If items are shipped from a different warehouse, we will notify you via email, so we apologize for any inconvenience but ask for your understanding.
• Delivery to Sagawa Express [Corporate Name]
• For deliveries addressed to corporate names, time designation is not possible. Although we arrange for time designation when shipping products, please understand that the shipping company generally cannot accommodate this.

◆Mail Service Carrier
Yamato DM便・Nekoposu・Yu-Packet, or similar

＜Notes on Mail Service＞

• The maximum size for mail service shipping is based on [A4 size, maximum thickness 3cm]. If it exceeds these regulations, it will be changed to courier service.
• Cash on delivery is not available.
• Delivery will be made to your mailbox 2-7 days later.
• If you wish for 【Next-day delivery】 or 【Specified delivery date】, please select courier service.
• There is no compensation from the delivery company for loss, non-delivery, or delay. (We cannot offer compensation at our store)
• A delivery note will always be enclosed.
• If it is a gift delivery, or if you do not want the recipient to know the price, please write "No delivery note needed" in the [Message to Store] step of the order process.
• Receipts cannot be enclosed.
• From an environmental perspective, our store has digitized receipts, and customers who need them can download them themselves. We will send you a URL via email after your order has been shipped. If you wish to have a handwritten receipt, please contact us and we will mail it separately. Please note that for cash on delivery, the receipt issued upon product delivery will be the official receipt.
• If you wish for [delivery office pickup], please be sure to write it in the message field to the store.
• If you wish for delivery office pickup, please be sure to write the [delivery office name/address] in the message field to the store. Please note that we arrange for the carrier that can deliver the fastest depending on the delivery region, so we may change the desired delivery office depending on the carrier. In such cases, we will contact you separately.

You can specify a delivery time from the next day at the earliest, from the times below:

Morning
12-14:00
14-16:00
16-18:00
18-20:00

Please write your desired date and time in [Message to Store].

If no desired delivery date and time is specified, we will ship at the earliest possible time.

※Delivery date and time cannot be specified for "pre-ordered items" or "mail service".

A "delivery note (statement of purchase)" will be enclosed with your product delivery.
If the orderer and recipient are the same, a statement of purchase will be enclosed.
If it is a gift delivery, or if you do not wish for the sender to know the amount, please write "No delivery note needed" in the [Message to Store] section during the ordering process.
In such cases, the email sent from our store to the orderer will serve as the statement.

Our store strives to ship packages with simple packaging to conserve energy and electricity. We appreciate your understanding.

You can choose from the following payment methods for your product:

◆Credit Card
Fee: Free Mail Service: Supported Same-day Shipping: Supported

◆Cash on Delivery
Fee: 330 yen for orders up to 10,999 yen (tax included) / Free for orders 11,000 yen or more (tax included)
Mail Service: Not supported Same-day Shipping: Supported

◆Bank Transfer
Fee: Transfer fee borne by customer Mail Service: Supported Same-day Shipping: Not supported

◆Postpay.com
Fee: 275 yen Mail Service: Supported Same-day Shipping: Not supported

◆Paypal
Fee: Free Mail Service: Supported Same-day Shipping: Not supported

The credit cards accepted are as follows:
All card companies allow lump-sum payments.

VISA
Revolving, Installment (3 installments available)
Bonus lump-sum (Summer [August payment: December 16 - June 15],
Winter [January payment of next year: July 16 - November 15])

MASTER
Revolving, Installment (3 installments available)
Bonus lump-sum (Summer [August payment: December 16 - June 15],
Winter [January payment of next year: July 16 - November 15])

JCB
Revolving, Installment (3 installments available)
Bonus lump-sum (Summer [August payment: December 16 - June 15],
Winter [January payment of next year: July 16 - November 15])

AMEX
Installment (3 installments available)
Bonus lump-sum (Summer [August payment: December 16 - June 15],
Winter [January payment of next year: July 16 - November 15])

Notes on Credit Card Usage

• If the cardholder's name differs from the orderer's name, we cannot accept the order. If the name is a family member's name or an old surname, please contact our store.
• When entering your phone number at the time of order, please enter the number registered with your credit card company.
• Please double-check the expiration date and card number when entering them.
• We use an SSL system, so your card number will be transmitted encrypted for your peace of mind.
• Products will be arranged after credit card payment is completed.
• For pre-orders, the credit card payment may be debited before the product arrives.

• If you wish to pay after receiving the product, please select convenience store post-payment or cash on delivery.

• In case of order cancellation, return, or exchange, we will refund through the credit card.

※With this delivery method, shipping is possible immediately as [no payment confirmation] is required.

Delivery Carrier: Sagawa Express or Yamato Transport (You cannot choose the carrier)

Total Payment Amount
Total Payment Amount = Product Price (tax included) + Shipping Fee + Cash on Delivery Fee
After placing your order, we will send you an email with the total payment amount. ※Sales tax fractions will be rounded down.

Cash on Delivery Fee
The fee will be borne by the customer.
[Special Offer] Cash on delivery fee of 330 yen is free for purchases of 11,000 yen or more!

Order Amount Less than 11,000 yen: 330 yen
Order Amount 11,000 yen or more: Free

Payment Method
Please pay the delivery person upon product delivery.

※Cash on Delivery Notes
・For receipts, the stub of the shipping label issued by the delivery company will serve as the official receipt. (Cash on Delivery Receipt)
・Even if you order multiple products to a single delivery address, the cash on delivery fee will be the amount specified in the table above.
・If the product price exceeds 50,000 yen, or if no email address is provided, products will be shipped after we confirm your identity by phone.
※You cannot specify a delivery date more than 2 weeks in advance for cash on delivery. If you specify a delivery date more than 2 weeks in advance, the payment method will be changed to [Bank Transfer].

※Next-day delivery is not available. If you wish for next-day delivery, please select [Credit Card Payment] or [Cash on Delivery].

Total Payment Amount
Total Payment Amount = Product Price (tax included) + Shipping Fee + Handling Fee
After placing your order, we will send you an email with payment instructions.
The total payment amount stated in the email will be the final confirmed amount, so please be sure to check the email before making your payment.

Bank Details
PayPay Bank, Yagiza Branch (Branch No.: 811)
Ordinary Deposit, 192087, Irox Co., Ltd. [(Kabu) Irox]

Transfer Fee
Transfer fees are to be borne by the customer.
Fees vary depending on the bank. Please inquire with your respective financial institution.

Payment Due Date
Prepayment is required: Please transfer within 1 week of placing your order.
※Products will be shipped after payment confirmation.

Payment Confirmation
After payment confirmation, we will send you an email confirming receipt of payment. After that, we will promptly proceed with shipping arrangements.

※Bank Transfer Notes
Products will be shipped as soon as payment is confirmed.
If payment is not confirmed within 7 business days after order acceptance, we regret to inform you that your order will be cancelled.

Our payment confirmation for bank transfers is for payments received by 9:30 AM on weekdays, and we cannot confirm immediate transfers.
Please note that payments made after 9:30 AM will be confirmed on the next business day. If the name of the bank transfer differs from the orderer's name, we may not be able to confirm it. If there is a discrepancy, please be sure to contact us.

Please be careful not to lose your transfer receipt.
For refunds after cancellation, a transfer fee of 330 yen from our store will be charged.

※Shipping arrangements will be made after the credit screening results are obtained. Please note that it will take about half a day for the screening results to be processed, so [next-day delivery] will not be applicable. Please select this option with this understanding.

Total Payment Amount
Total Payment Amount = Product Price (tax included) + Shipping Fee + Payment Processing Fee (275 yen)
※Sales tax fractions will be rounded down.

Postpay.com Payment Processing Fee
The fee will be borne by the customer.
Payment Processing Fee: 275 yen

※The maximum cumulative balance allowed is 50,000 yen (tax included). For purchases exceeding 50,000 yen (tax included), please use other payment methods.

Payment Method
You will receive an invoice by mail from "Postpay.com" separately from your ordered product.
※The invoice will be mailed within one week of product arrival.
※The invoice will be sent to the "orderer's address" and not the "delivery address".
Please be careful if the delivery address and orderer's address are different.

Payment Due Date
Based on the invoice you receive, please pay at a nearby convenience store within 14 days from the issue date.

Payment Confirmation
After payment confirmation, we will send you an email confirming receipt of payment. After that, we will promptly proceed with shipping arrangements.

※Post-payment Notes
・If payment is not made within 14 days, a re-invoicing fee of 335 yen (305 yen excluding tax) will be charged for each subsequent invoice.
Depending on the credit screening results, you may not be able to use this service. In such cases, you will need to change to another payment method.
・Returns or exchanges are not possible before payment. Since an invoice once issued cannot be cancelled, returns and exchanges will be handled after all payments for the delivered product have been completed. We kindly ask for your understanding when using this service.
・Personal information and order details registered by customers on this site will be provided to Catchball Co., Ltd. to the extent necessary for credit and billing related operations conducted by Catchball Co., Ltd.
・If the user is a minor, please obtain the consent of a legal guardian.

This service is provided by "Postpay.com" operated by Catchball Co., Ltd. Personal information and order details registered by customers on this site will be provided to Catchball Co., Ltd. only to the extent necessary for credit and billing related operations conducted by Catchball Co., Ltd.

※Next-day delivery is not available. If you wish for next-day delivery, please select [Credit Card Payment] or [Cash on Delivery].

What is PayPal payment?
PayPal is a payment service that uses the internet.
First, create a free account and register your credit card information with your PayPal account.
Customers and our store can exchange money through PayPal accounts.
You can pay and receive money with just an email address, without disclosing your important information.

Total Payment Amount
Total payment amount = Product price (tax included) + Shipping fee
※The amount in the automatic reply email from Rakuten Ichiba may differ, such as when using points.
Please check the email sent from our store later and proceed with the payment.
※Sales tax fractions will be rounded down.

Payment Method
You will receive an email regarding PayPal payment from us later.
Please access the PayPal website from the link in the email and make the payment within 7 days.

Payment Due Date
Prepayment is required. Please transfer within 1 week of placing your order.
※Products will be shipped after payment confirmation.
※If payment is not confirmed within 7 days from the invoice date, your order will be cancelled.

Transfer Fee
To be borne by the customer.

Payment Confirmation
After payment confirmation, we will send you an email confirming receipt of payment.
After that, we will promptly proceed with shipping arrangements.

※PayPal payment notes
We do not accept returns or refunds for overseas orders after order confirmation. Please understand.

• Total bill amount is: Total price of items + shipping fee
• * In the case of using Rakuten Super points, total bill amount on automatic reply mail from Rakuten Ichiba may be different.

• Please check the mail from our shop for the correct amount.
• We will ship after the payment is settled.
• You will receive an e-mail regarding the payment via PayPal.
  Please click the link to the PayPal website on the e-mail,and settle the payment within 7days.
• Please also be reminded that if we cannot confirm receipt of your payment to our PayPal account 7days after the above e-mail is sent, your order shall be automatically cancelled.
• An extra fee will add the amount to the occasion of transfer by the customer burden.
• Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.

Returns and exchanges cannot be accepted in the following cases:

• If 15 days or more have passed since the product arrival date and no application has been made via the return/exchange form.
• Items that cannot be returned or exchanged after opening, such as innerwear, swimwear, and yoga mats.
• Items that have been opened and used, or show signs of use.
• If perfume, tobacco, or other odors have adhered to the product due to trying it on, or if the product has scratches, stains, fraying, deformation, or other damage.
• Items that have been cleaned, washed, or processed such as hemming.
• Items without packaging (bags, cases, tags) or accessories.
• Items explicitly marked as non-returnable on the page in advance.
• Joint purchase items, auction items, and sale items.
• Outlet/sale items.

※While we make every effort to inspect products thoroughly, please be sure to inspect them before use.
※For exchanges, only exchanges for the same product's size or color are possible.

Cooling-off Period
Under law, there is no cooling-off period for mail-order sales, so contracts cannot be cancelled through cooling-off.

In Cases Deemed Malicious
If a customer repeatedly returns or exchanges items, or refuses to accept deliveries for personal reasons, and we determine that they do not understand our operating policy, we may, unfortunately, decline future orders or returns.

Returns and exchanges due to customer's convenience

1. Within 14 days of product arrival, please fill out and submit the required information via the 【Return/Exchange Request Form】.
2. Alternatively, send an email to

【customer1@toesox.jp】

1. with the subject "Return/Exchange Request".

1. We will send you guidance on the return/exchange request form.
2. We will send you instructions on how to return/exchange via email. Please check the email and send the product to the designated return address via 【courier service】 or 【Yu-Pack】.
3. ※Unregistered mail, letter packs, and mail service without content compensation are not accepted.

※Please note that the shipping and handling fees incurred for product shipment are to be borne by the customer.

1. We will process the return or exchange.

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【Product Return Address】
Irox Logistics Center, Seicho 9th Center, 3-1-8 Izumi, Noda City, Chiba Prefecture 270-0239
Attn: Irox Exchange/Return Section
TEL: 03-6821-3503 【Weekdays 10:00 AM - 6:00 PM (Our holidays: Saturdays, Sundays, and public holidays)】
MAIL: customer1@toesox.jp
※When returning products, please be sure to include the delivery note.Click here for the Return/Exchange Request Form
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[Please read carefully before arranging a return]

• Please note that shipping and handling fees incurred for product returns due to customer convenience will be borne by the customer.
• We may refuse to accept products returned via cash on delivery, mail service, or regular mail.
  Furthermore, if any loss or damage occurs during such returns, we cannot accept the return.
• Our store offers shipping fee discounts based on the purchase amount, but please be aware that if the total product price falls below the free shipping threshold due to a product return or exchange, a shipping fee of 660 yen (330 yen for mail service) and a cash on delivery fee of 330 yen will be charged.
• The shipping of exchanged items is managed separately from regular orders. Consolidated shipping is not possible.

◆◆In case of exchange◆◆

• Exchanged items will be shipped after we confirm the returned item from the customer and change the billing amount.
• If there is a difference in product price, we will bill or refund using the payment method used for the original order.
• In principle, exchanges are for the same product. However, if you wish to exchange for a different product and the product price differs from your original order, we will bill you again for the difference. (Please note that exchanges where the difference is a negative amount are not possible.)

If an exchange item cannot be prepared due to stockout, etc., we will issue a refund.

＜Exchange Item Shipping Fee＞
●For credit card payments
A shipping fee of 660 yen (330 yen for mail service) for the exchange item will be added to your credit card bill. The exchange item will then be shipped.

●For cash on delivery payments
Only the shipping fee of 660 yen + cash on delivery fee of 330 yen for the exchange item will be arranged for cash on delivery. If you wish to exchange for a different product and the product price differs, you will be billed for the difference + shipping fee of 660 yen + cash on delivery fee of 330 yen via cash on delivery.

●For bank, postal, or convenience store payments We will send you a transfer guide for the shipping fee of 660 yen (330 yen for mail service) + settlement fee of 216 yen for the exchange item. After confirming your payment, we will arrange for the exchange item to be shipped.

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◆◆In case of return◆◆

• Refunds will be processed after the returned product is received and inspected.
• Due to accounting procedures, please understand that it may take up to 2 weeks for the refund to be processed.
• The transfer name may be "Irox Co., Ltd."
• Notification of refund completion will be replaced by the refund itself.

＜Refund Method＞
●For credit card payments
The credit card billing amount will be corrected after receiving and confirming the returned product.

●For payments other than credit card
After receiving and confirming the returned product, the product price will be transferred to the account you designated. (Please note that the transfer fee for the refund will be deducted.)

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◆◆In case of post-payment return◆◆

1. Products will be delivered before billing.
2. Separately from the product, an invoice will be sent by mail from Postpay.com.
3. Please pay within 14 days from the invoice issue date.
4. Cancellations are not accepted after the invoice has been issued, so even if you wish to return the product at this point, you must still pay the invoice.
5. Within 14 days of product arrival, please fill out and submit the required information via the 【Return/Exchange Request Form】.
6. Alternatively, send an email to our store with the subject "Return/Exchange Request".

1. We will send you guidance on the return/exchange request form.
2. We will send you instructions on how to return/exchange via email. Please check the email and send the product to the designated return address via 【courier service】 or 【Yu-Pack】.

※Please note that the shipping and handling fees incurred for product shipment are to be borne by the customer.

1. After the returned product arrives, we will refund the amount via bank transfer.

Returns/Exchanges due to product defects or incorrect deliveries Please contact us within 14 days of product arrival if any of the following apply:

• If you received a product different from what you ordered
• If the product is damaged, dirty, scratched, etc.
• (However, this does not apply to product defects if it is stated on the product page in advance, such as for outlet products.)

Procedure

1. Within 14 days of product arrival, please fill out and submit the required information via the 【Return/Exchange Request Form】.

Alternatively, please send an email to us stating your "Return/Exchange Request."

1. We will send you a return/exchange request form.
2. We will confirm the defect/flaw in the product and prepare a replacement product.
3. We will contact you once the replacement product is ready for shipping.

*We will bear the shipping and handling fees incurred when shipping the product.

1. A delivery person will deliver the replacement product to you. At that time, please hand over the product you are returning to the driver.

While we take the utmost care in managing our products, in the unlikely event that you receive a product that falls under the above, we will need to confirm the detailed situation. Therefore, we apologize for the inconvenience, but please contact us first.
*In the case of a defective product, we may ask you to attach a simple photo showing the defective part.
*If you wish to exchange the product, it will generally be exchanged for the same product, but if a replacement cannot be provided due to out of stock, etc., we will issue a refund instead.

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【Product Return Address】
Irox Logistics Center, Seicho 9th Center, 3-1-8 Izumi, Noda City, Chiba Prefecture 270-0239
To: "Irox Exchange/Returns Department"
TEL: 03-6821-3503 [Weekdays 10:00-18:00 (Our holidays: Saturdays, Sundays, and national holidays)]
MAIL: customer1@toesox.jp
*Please be sure to include the delivery note when returning the product.Click here for the return/exchange request form
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We always send order confirmation emails and replies to inquiries on the same day or by the next business day.
If you do not receive an email from our store by the next business day after your order or inquiry, it is highly likely there is an error. We apologize for the inconvenience, but please check the following:

• Junk mail folder (emails from our store may be sorted there)
• Email server settings (please allow receiving emails from customer1@toesox.jp)
• Available space in your inbox

When making an inquiry, please provide your name as the orderer and your order number.
Due to enhanced security, there has been an increase in cases where emails sent from our store to mobile addresses, Yahoo addresses, and other free email services are judged as spam and not received.

[Wholesale] Customers considering handling yoga mats, yoga supplies, apparel, etc.

We also handle wholesale business. (Small lots are acceptable)
(Our clients include: famous department stores, yoga studios, sports clubs, boutiques, aesthetic salons, select shops, etc.)
If you are interested, please contact us first.
>> Click here for details

We also lend out products to stylists and magazines. Please contact us for details. >> Click here for past magazine and media publication history