shopping guide

About your order

From order to delivery
    1. Order a product
    2. We accept orders placed up until 9:30am on weekdays (12:00pm on weekdays for next day delivery) on the same day, and orders placed after that will be processed on the next business day.


    1. Automatic email distribution
    2. When you place an order, you will first receive an automatic reply email with the subject "Thank you for your order (order confirmation)".


      After that, we will check the stock status and send you an order confirmation email.


      *This will be sent automatically from the system. If you reply to the "Thank you for your order" (order confirmation), we will not be able to check it on the system. If you have any questions, please be sure to reply or contact us via email from our staff.


    1. Order acceptance completion email delivery
    2. We will normally send you an order confirmation email the next business day after your order.

      This will confirm your order details, provide payment information, and inform you of expected delivery date.

      Please note that if our store is closed on weekends, national holidays, the New Year holidays, Obon holidays, etc., your order may be processed on the next business day or later.


    1. payment confirmation
    2. We will confirm your payment depending on your preferred payment method. If you choose prepayment, please make payment to our designated account within one week of placing your order.


    1. Product Shipping
    2. As a general rule, orders received by 9:30am on weekdays (12:00pm on weekdays for next-day delivery) will be shipped on the same day if payment has been made and the item is in stock.

      Pre-ordered items will be shipped around the expected shipping date stated on the product page.


    1. Shipping completion email
    2. Once the shipment is complete, we will send you a shipping completion email with the tracking number of the package. If you wish to change the delivery date and time after receiving the "shipping completion email," please contact the delivery company directly using the "package number" we will provide.


    1. Product arrival
    2. When the product arrives, please check its condition.


    We would appreciate it if you could fill out a product review so that we can use it as a reference for future store operations and product planning.
How to use coupons

We are distributing coupons so that you can enjoy shopping at a better price. Please feel free to use them.

Code type [coupon]
This is a coupon that requires customers to enter a code. When used, the regular price is automatically discounted, and the price displayed on the order confirmation screen is the final discounted price.
Get a coupon and set it to use when ordering.

About receipts

We will enclose it when the product is shipped, so if you would like it, please enter the recipient's name and any notes in the "Message to store" field on the payment page.

....................
Receipt Request To:
Note:
....................

In the case of cash on delivery, the receipt given at the time of delivery of the product will be the official receipt.
*If you choose mail delivery, we cannot send a delivery note or receipt together.
*If you would like a receipt, please let us know and we will send it to you by mail (postage fee of 100 yen will be borne by the customer).

About bundling products

We can accept any item except those that cannot be shipped together.
If you would like to have your order shipped together with another order, we will put the shipment on hold, so please contact us by 12:00 noon the following day for orders placed after 12:00 noon, and by 12:00 noon on the same day for orders placed before noon.

When placing additional orders, the items must match the same name, address, payment method, and shipping method in order to be shipped together.
Please note that we cannot combine shipping if the items have already been prepared for shipping.

About reservation

The reservation period is one week from the date of order.
If you wish to do so, please let us know your request in the "Message to store" section on the payment page, referring to the information below.

....................
・I would like to place a new reservation ・I would like to continue placing an order together with an order on hold ・I would like to place an order together with an order on hold and ship it ・I would like to ship only this order
....................

After that, once we have confirmed your additional order, we will arrange for the items to be shipped together.
If there is no additional order or contact from you, the product will be shipped one week later.

Cancellation of orders and changes to orders

You may cancel or change your order if you wish to do so before your order has been shipped.
Please contact us by email or phone.
Due to system limitations, we may not be able to accept changes to payment methods other than cash on delivery, bank transfer, postal transfer, and convenience store payment.

Please note that we cannot accept cancellations of orders after 11:30 on the scheduled shipping date. If shipping has already been arranged, we will accept returns or exchanges.

About gift wrapping

Gift wrapping is available at an additional cost.
When ordering, please select the gift wrapping you would like and add it to your shopping cart.
*Some products cannot be wrapped.

Eco-wrapping ¥275 (tax included) Available in various sizes for yoga accessories, clothing, etc.
We can handle single or multiple items.

About delivery and shipping charges

Delivery estimate
  • When specifying a delivery date and time, please add one more day to the above.
  • There may be a one day delay due to weather and road conditions.
  • For mail delivery, the item will be delivered to your mailbox within 2 to 7 days from the date of shipment. (Next day delivery is not available.)

Please note that there is no compensation for damage or loss.

* [By payment method] Number of days it takes to ship the product

Cash on delivery/Credit card payment ▼Orders placed before 9:30am on weekdays Products in stock will be shipped within 2 business days (excluding Saturdays, Sundays and public holidays).
▼Items eligible for next-day delivery if ordered by 12:00 will be shipped on the same day (excluding Saturdays, Sundays, and holidays).
(The delivery time varies depending on your area.)

Bank transfer/Paypal
▼Orders placed by 9:30am on weekdays Products in stock will be shipped within 2 business days (excluding Saturdays, Sundays and holidays) after payment is confirmed. (The number of days it takes for the product to be delivered will vary depending on your area.)


※Notes regarding shipping

  • If you are in a hurry, please use cash on delivery/credit card payment.
  • With instant payment, we can ship your items promptly.
  • If the item is out of stock at the time of your order, we will contact you as soon as possible.
  • If there are any changes to your order, please contact us by email or phone before 11:30am.
    As we strive to provide prompt dispatch, please note that we cannot accept cancellations or changes to your order after 11:30am.
  • Once your order is received, we will send you a "Shipping Completion Email" to let you know the shipping date and expected delivery date.
postage

◆Home delivery fee: 660 yen (1,320 yen for Okinawa and remote islands)
Free shipping for orders totaling 6,600 yen or more!

For orders to Okinawa and remote islands, we will offer a discount of 660 yen off the regular price of 1,320 yen for orders totaling 11,000 yen or more.

Delivery company: Yamato Transport, Sagawa Express, or Japan Post

*If you purchase products with shipping included at the same time
If you order a product with shipping included and a product with separate shipping charges at the same time for one delivery address, shipping will be free if you purchase the product with shipping included at the same time.

◆ Mail delivery is 330 yen nationwide. Mail delivery is available only for specified products and quantities.
Free shipping nationwide for orders over 6,600 yen!

Delivery company: Yamato DM mail, Nekopos, or Yu-Packet

*You cannot select products that are marked as [Not available for mail delivery] on the product page.

Delivery company

◆Courier Yamato Transport, Sagawa Express, or Japan Post

<Notes regarding home delivery>

    • If you order multiple items with separate shipping charges for one delivery address, the shipping charge will be the same as the shipping charge for one item as shown in the above table.
    • If you order both a product with free shipping and a product with separate shipping charges for one delivery address, the shipping fee will be free regardless of the above price table. However, if there is a product with a separate shipping fee set on the product page, you will need to pay the shipping fee x the number of items.
    • Additional shipping fees may apply to some remote islands and regions. We will contact you if this occurs.
    • The free shipping campaign may not be reflected in the automated email. Please check the "Order Confirmation Email" sent by the store later to confirm the correct shipping fee and the revised amount.
    • If you take advantage of the free shipping campaign when ordering from Okinawa or a remote island, the shipping fee will be reduced by 660 yen .
    • A delivery note will always be enclosed.
    • If you are having your item delivered as a gift, or do not wish to inform the recipient of the amount, please indicate "no invoice required" in the "Message to store" step of your order.
    • We cannot send receipts together with your order.
    • From an eco-friendly perspective,
We have adopted a system where customers can download receipts electronically if they need them. We will send you an email with the URL after the product has been shipped.
      If you would like a handwritten receipt, please contact us and we will send it to you by mail. In addition, for cash on delivery, the receipt you receive when the product is delivered will be the official receipt.
    • [Delivery to a branch office] If you wish to have your item delivered, please be sure to write this in the comments section.
    • If you wish to have your order delivered to a branch office,
Please be sure to include the store name and address in your message to the store.
    Please note that we will assign the fastest delivery company depending on the delivery area, so depending on the delivery company, we may have to change the delivery office you requested. We will contact you separately if this happens.
  • Delivery may be made from the Amazon distribution center (our Amazon warehouse).
  • Since we have multiple warehouses, each product may be stored in a separate warehouse. Even if you place multiple orders and request to have them shipped together, they may be sent separately from each warehouse, and you may be asked to collect them in two separate shipments. (The store will be responsible for the shipping costs for the separate shipments.) In such cases, some items may be delivered from the Amazon distribution center (our Amazon warehouse). If the items are shipped from a separate warehouse, we will inform you of all of them by email, so we apologize for the inconvenience, but we ask that you collect them.
  • Regarding delivery to Sagawa Express [Corporate address]
  • If the delivery address is a corporate address, it is not possible to specify a delivery time. Although we will arrange for the product to be shipped with a time specification, please note that in principle the shipping company will not be able to accommodate this request.

◆Mail delivery: Delivery company Yamato DM mail, Nekopos, or Yu-Packet

<Notes regarding mail delivery>

  • The standard size for mail delivery is A4 size, maximum thickness 3cm . If the size does not meet the standard, we will change the delivery method to courier delivery.
  • Cash on delivery is not available.
  • It will be delivered by post in 2 to 7 days.
  • If you would like next-day delivery or a specified delivery date, please select courier delivery.
  • There is no compensation from the delivery company in the event of loss, non-delivery, or delayed delivery. (Our store cannot provide compensation.)
  • A delivery note will always be enclosed.
  • If you are having your item delivered as a gift, or do not wish to inform the recipient of the amount, please indicate "no invoice required" in the "Message to store" step of your order.
  • We cannot send receipts together with your order.
  • From an eco-friendly perspective, our store has digitized receipts and adopted a system that allows customers who need them to download them themselves. After the product has been shipped, we will send you an email with a URL. If you would like a handwritten receipt, please contact us and we will mail it to you separately. In addition, in the case of cash on delivery, the receipt that is given when the product is delivered will be the official receipt.
  • If you wish to have your item delivered to our store, please write this in the message box.
  • If you wish to have your order delivered to a delivery office, please be sure to include the name and address of the delivery office in the message box. Please note that we will arrange for the fastest delivery service depending on the delivery area, so depending on the delivery company, we may need to change the delivery office you requested. We will contact you separately if this happens.
Delivery date and time specification

You can specify the time from the following date as early as the next day.

in the morning
12-14:00
14:00-16:00
16:00-18:00
18:00-20:00

Please enter your desired date and time in the [Message to store] field.

If there is no delivery date and time you prefer, we will ship as soon as possible.

*We cannot accept date and time specifications for "pre-order items" or "mail delivery."

About the delivery note

A "delivery note (purchase details)" will be included with the product when it is delivered.
If the orderer and shipping address are the same person, a purchase receipt will be included.
If you are having your item delivered as a gift, or do not wish to inform the recipient of the amount, please indicate "no invoice required" in the "Message to store" step of your order.
In such cases, we will send an invoice to the person who placed the order.

About simple packaging

In order to conserve energy and save electricity, we try to ship items in simple packaging. Thank you for your understanding.

Payment Method

Payment methods list

You can choose from the following payment methods to pay for your products.

◆Credit card fee: Free Mail delivery: Available Same-day shipping: Available

◆Cash on delivery
Fee: 10,999 yen or less (tax included): 330 yen 11,000 yen or more (tax included): Free
Mail delivery: Not available Same-day shipping: Available

◆Bank transfer fee: Transfer fee is borne by the customer. Mail delivery: Available. Same-day shipping: Not available.

◆Postpay.com
Fee: 275 yen Mail delivery: Available Same-day shipping: Not available

◆Paypal
Fee: Free Mail service: Available Same-day shipping: Not available

credit card

The accepted cards are as follows:
All credit card companies allow you to pay in full.

VISA
Revolving, installment (up to 3 installments possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

MASTER
Revolving, installment (up to 3 installments possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

JCB
Revolving, installment (up to 3 installments possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

AMEX
Split (3 times possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

Important points to note when using credit cards

    • We cannot accept orders if the cardholder is different from the person placing the order. If the card is in a family member's name or maiden name, please let us know.
    • When placing an order, please enter the phone number you have registered with your card company.
    • Please check the expiration date and card number carefully when entering it.
    • Please rest assured that we use a system called SSL, so your card number will be encrypted before being transmitted.
    • We will arrange for delivery of your product after your credit card payment.
    • When making a reservation, the amount to your credit card may be debited before the product arrives.

      If you wish to pay after the product arrives, please choose convenience store payment or cash on delivery.

    In the event of order cancellation, return or exchange, we will refund your payment via your credit card.
Cash on delivery

*This shipping method can be shipped immediately without [payment confirmation].

Delivery company: Sagawa Express, Yamato Transport (You cannot choose the delivery company)

Total payment amount <br>Total payment amount = Product price (including consumption tax) + Shipping fee + COD fee After placing your order, we will contact you by email with the total payment amount. *Decimals of consumption tax will be rounded down.

Cash on delivery fees will be borne by the customer.
[Bonus] Purchases of 11,000 yen or more will waive the 330 yen cash-on-delivery fee!

Order amount less than 11,000: 330 yen
Order amount 11,000 or more: Free

Payment method: Please pay to the delivery person when the product is delivered.

※Notes on cash on delivery
・Regarding receipts, the official receipt will be the copy of the shipping label issued by the delivery company. (Receipt for the cash on delivery amount)
・Even if you order multiple items for one delivery address, the COD fee will be the amount shown in the above table.
・If the product price exceeds 50,000 yen or if an email address is not provided, we will contact you by phone to confirm your identity before shipping the product.
*For cash on delivery, you cannot specify a delivery date more than two weeks in the future. If you specify a delivery date more than two weeks in the future, the payment method will be changed to [Bank transfer].

Bank transfer

*Next day delivery is not available. If you wish to pay by credit card, please select [Payment by credit card] or [Cash on delivery].

Total payment amount Total payment amount = Product price (including consumption tax) + Shipping fee + Handling fee After you place your order, we will send you an email with payment instructions.
The total amount stated in the email will be the final amount, so please be sure to check the email before making payment.

Payee
PayPay Bank Capricorn Branch (Branch number: 811)
Ordinary 192087 Irox Co., Ltd. [(Ka) Irox]

Bank transfer fees Bank transfer fees must be borne by the customer.
Fees vary by bank. Please inquire with your financial institution.

Please make payment in advance : please make payment within one week of placing your order.
*We will ship the product after confirming your payment.

Once we receive your payment , we will send you a confirmation email. After that, we will proceed with the shipment as soon as possible.

*Notes on bank transfer : We will ship your item as soon as we confirm your payment.
If we are unable to receive payment within 7 business days after receiving your order, we will have to cancel your order.

We can only confirm payments made by 9:30am on weekdays, so we cannot confirm instant transfers.
Please note that payments made after 9:30 will be confirmed on the next business day. If the name of the person making the payment is different from the name of the person who placed the order, we will not be able to confirm the payment. If there is a discrepancy, please be sure to contact us.

Please be careful not to lose the receipt when you transfer the money.
For refunds after cancellation, you will be charged a transfer fee of 330 yen from our store.

Pay Later.com

*Delivery arrangements will be made after the credit check results are announced. It will take about half a day from the time of acceptance to receive the results. Please note that this option will not be available for next-day delivery as it will take some time.

Total payment amount Total payment amount = Product price (including consumption tax) + Shipping fee + Payment fee (275 yen)
*Decimal amounts of consumption tax will be rounded down.

AfterPay.com payment fee <br>Fee is the responsibility of the customer.
Settlement fee: 275 yen

*The maximum amount that can be used is a cumulative balance of 50,000 yen (tax included) . If your purchase exceeds 50,000 yen (tax included), please use another payment method.

Payment Method
An invoice will be sent to you by mail from "Postpay.com" separately from the items you order .
*The invoice will be mailed to you within one week of receiving the product.
*The invoice will be sent to the "orderer's address" and not the "shipping address."
Please be careful if the shipping address is different from the address of the person placing the order.

Payment Deadline : Please pay at your nearest convenience store within 14 days of the invoice being issued.

Once we receive your payment , we will send you a confirmation email. After that, we will proceed with the shipment as soon as possible.

*Notes on deferred payment : If payment is not made within 14 days , a re-billing fee of 305 yen (278 yen excluding tax) will be charged for each re-billing.
Depending on the credit check results, you may not be able to use this service. In that case, you will need to change to another payment method.
・We cannot accept returns or exchanges before payment has been made. Once an invoice has been issued, it cannot be cancelled, so please be aware that we will only be able to accept returns or exchanges after all payments for the delivered items have been completed.
- Personal information and order details registered by customers on this website will be provided to Catchball Co., Ltd. to the extent necessary for Catchball Co., Ltd.'s credit and billing-related operations.
・If the user is a minor, please obtain consent from a legal guardian to use the service.

This service is provided by "Postpay.com" operated by Catchball Co., Ltd. Personal information and order details registered by customers on this site will be provided to Catchball Co., Ltd. only to the extent necessary for Catchball Co., Ltd.'s credit and billing-related operations.

Paypal

*Next day delivery is not available. If you wish to pay by credit card, please select [Payment by credit card] or [Cash on delivery].

What is PayPal payment ? PayPal is an internet payment service.
First, you create a free account and enter your credit card details into your PayPal account.
You and our store can transfer money via PayPal accounts.
You can make payments and receive payments using only your email address, without having to disclose any important customer information.

Total payment amountTotal payment amount = Product price (including consumption tax) + Shipping fee *If you use points, the total amount may differ from the amount shown in the confirmation email automatically sent from the shop.
Please check the email we will send you shortly and then proceed with the procedure.
*Decimal amounts of consumption tax will be rounded down.

Payment method You will receive an email regarding PayPal payment shortly.
Please access the PayPal website via the link in the email and make the payment within 7 days.

Please make payment in advance . Please transfer within one week of placing your order.
*We will ship the product after confirming payment.
*If payment is not confirmed within 7 days of invoice, your order will be cancelled.

Please note that the bank transfer fee will be borne by the customer.

Once we have confirmed your payment, we will send you an email to confirm your payment.
After that, we will promptly arrange for shipping.

*Notes about PayPal payments: We do not accept returns or refunds after confirming orders from overseas. Thank you for your understanding.

    • Total bill amount is: Total price of items + shipping fee
    • * In the case of using Rakuten Super points, the total bill amount on the automatic reply mail from Rakuten Ichiba may be different.

    Please check the mail from our shop for the correct amount.
  • We will ship after the payment is settled.
  • You will receive an e-mail regarding the payment via PayPal.
    Please click the link to the PayPal website on the email, and the payment will be settled within 7 days.
  • Please also be reminded that if we cannot confirm receipt of your payment to our PayPal account 7days after the above e-mail is sent, your order shall be automatically cancelled.
  • An extra fee will be added to the amount of the occasion of transfer by the customer.
  • Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.

Returns and Exchanges

Return and exchange conditions

We cannot accept returns or exchanges in the following cases:

  • If 15 days or more have passed since the product was delivered and no application has been made through the return/exchange form
  • Products that cannot be returned or exchanged after opening, such as underwear, swimwear, and yoga mats
  • Products that have been opened and used or show signs of use
  • If the item becomes smelly from perfume, tobacco, or other odors due to trying on, or if the item is damaged (scratched, dirty, loose threads, deformed, etc.)
  • Products that have been dry-cleaned, washed, or altered
  • Products without packaging (bags, cases, tags) or accessories
  • Products that are clearly stated as non-returnable on the page
  • Group buys, auction items, and sale items
  • Outlet sale items
*We take every precaution when it comes to inspecting our products, but please be sure to inspect them before use.
* Exchanges are only possible for the same product size or color.

Cooling off period: There is no legal provision for a cooling off period for mail order sales, so cancellation by cooling off period is not possible.

If you are deemed to be in a malicious state If you make repeated returns or exchanges or refuse to accept deliveries for your own convenience, we will assume that you do not understand our operating policy. We regret to inform you that we may refuse to accept future orders or returns.
Return/Exchange Request

Returns and exchanges due to customer convenience

    1. Please fill in and submit the required information on the [Return/Exchange Application Form] within 14 days of receiving the product.
    2. Or your email address
[customer1@toesox.jp]
      Please send an email to with your request for return/exchange.

      We will provide you with a return/exchange application form.
    1. We will inform you of the return and exchange procedure via email. Please confirm the procedure and then send the product via Takkyubin or Yu-Pack to the specified return address.
    2. *Not available for non-standard mail, letter packs, or mail delivery without content compensation

*Please note that shipping fees and handling charges incurred when shipping products will be borne by the customer.
  1. We will process the return or exchange at our store.

------------
[Product return address]
4-4 Kinunodai, Tsukubamirai City, Ibaraki Prefecture, 300-2436
To: Irox Distribution Center "Irox Exchange/Return Department"
TEL: 03-6821-3503 [Weekdays 10:00-18:00 (Our company is closed on Saturdays, Sundays, and public holidays)]
MAIL: customer1@toesox.jp
*Please be sure to enclose the delivery note when returning the product. Please click here for the return and exchange application form.
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[Please read before arranging a return]
  • Please note that you will be responsible for shipping and handling fees incurred when returning a product for your own reasons.
  • We may refuse to accept products returned via cash on delivery, mail delivery, or regular mail.
    Furthermore, if you return the item using these methods and it is lost or damaged, we will not be able to accept a refund.
  • We offer a campaign with shipping discounts according to the purchase amount, but please note that if the total product price falls below the free shipping limit due to product returns or exchanges, we will charge you 660 yen for shipping (330 yen for mail delivery) and 330 yen for cash on delivery fee .
  • Replacement items are shipped separately from regular orders , and cannot be shipped together with other orders .
Procedures and refunds after returning the product

In case of exchange

    • The replacement item will be shipped after we have inspected the returned item and changed the invoice amount .
    • If there is a difference in the product price, we will charge and refund you using the payment method used at the time of your order.
    • In principle, exchanges will be made for the same product, but if you wish to exchange for a different product and the product price differs from that of your original order, we will charge you the difference in price again . (Please note that we cannot accept exchanges where the difference in price becomes negative.)
If a replacement item is not available due to a shortage, we will refund your money.
    Let me do it.
<Replacement shipping fee>
●If you pay by credit card, the shipping fee of 660 yen for the replacement product (330 yen for mail delivery) will be added to the credit card bill. The replacement product will then be shipped.

● In the case of cash on delivery, we will arrange for the exchange product to be shipped via cash on delivery, with only the shipping fee of 660 yen + cash on delivery fee of 330 yen. If you wish to exchange for a different product and the product price is different, we will charge you the difference + shipping fee of 660 yen + cash on delivery fee of 330 yen via cash on delivery.

If you pay by bank, post, or convenience store, we will guide you through the transfer fee of 660 yen (330 yen for mail delivery) + 216 yen payment fee for the replacement product. After we confirm your payment, we will arrange for the replacement product to be shipped.

In case of return

  • Refunds will be made after the returned item has been received and inspected.
  • Please note that due to accounting procedures, it may take up to two weeks for your refund to be processed.
  • The name on the remittance may be "Irox Co., Ltd."
  • We will inform you that your refund has been completed by sending you the refund.
<Refund Method>
●In the case of credit card payments, we will adjust the credit card charge after receiving and confirming the returned item.

●If you use a payment method other than credit card, we will transfer the product price to the account you specify after receiving and confirming the returned product. (Please note that bank transfer fees will be deducted from the refund.)

In case of return of deferred payment

    1. We will deliver the product before you invoice us.
    2. You will receive an invoice from Pay Later.com by mail, separate from the product.
    3. Please pay within 14 days from the invoice date.
    4. We cannot accept cancellations after an invoice has been issued, so even if you wish to return the item at this point, please make sure to pay via invoice.
    5. Please fill in and submit the required information on the [Return/Exchange Application Form] within 14 days of receiving the product.
    6. Alternatively, please send us an email stating your request for return/exchange.

      We will provide you with a return/exchange application form.
    1. We will inform you of the return and exchange procedure via email. Please confirm the procedure and then send the product via Takkyubin or Yu-Pack to the specified return address.
*Customers are responsible for shipping fees and handling charges incurred when shipping products.
  1. Once we receive the returned item, we will refund your payment.
Regarding defective products and incorrect shipments

If any of the following conditions apply to you, please contact us within 14 days of receiving the product .

  • If you receive a product different from the one you ordered
  • If the product is damaged, dirty, or scratched
  • (However, in the case of outlet products, etc., if this is stated on the product page in advance, the product will not be considered defective.)


procedure
    1. Please fill in and submit the required information on the [Return/Exchange Application Form] within 14 days of receiving the product.
    2. Alternatively, please send us an email stating your request for return/exchange.

      We will provide you with a return/exchange application form.
    1. We will check the defect or deficiency of the product and prepare a replacement product.
    2. We will contact you when the replacement item is ready to be shipped.

*We will cover the shipping fees and handling charges incurred when shipping the product.
  1. A courier will deliver the replacement product to you. Please hand over the returned product to the driver at that time.
We always take great care in managing our products, but in the unlikely event that you receive a product that falls under the above category, we apologize for the inconvenience, but please contact us first so that we can investigate the details of the situation.
*In the case of defective products, we may ask you to attach a simple photo showing the defective part.
*If you wish to exchange an item, in principle we will exchange it for the same item. However, if we are unable to provide a replacement item due to stock shortages, etc., we will provide a refund.

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[Product return address]
4-4 Kinunodai, Tsukubamirai City, Ibaraki Prefecture, 300-2436
To: Irox Distribution Center "Irox Exchange/Return Department"
TEL: 03-6821-3503 [Weekdays 10:00-18:00 (Our company is closed on Saturdays, Sundays, and public holidays)]
MAIL: customer1@toesox.jp
*Please be sure to enclose the delivery note when returning the product. Please click here for the return and exchange application form.
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others

Customers who have not received the email

We will always send you an order confirmation email and reply to your inquiries within the same day or the next business day.
If you do not receive an email from the store by the next business day after your order or inquiry, there is a high possibility that there has been an error, so we apologize for the inconvenience, but please check the following.

  • In your spam folder (emails from the store may have been sorted there)
  • Mail server settings (Please set up to allow reception from customer1@toesox.jp)
  • Inbox space available

When contacting us, please provide the order name and order number .
Regarding mobile addresses, Yahoo! addresses, and other free email addresses, due to strengthened security measures, there have been an increasing number of cases where emails sent from our store are identified as spam and not received.
Wholesale and instructor discounts

[Wholesale] Customers considering handling yoga mats, yoga equipment, clothing, etc.

We also do wholesale of products (small lot orders are OK).
(Clients: famous department stores, yoga studios, sports clubs, boutiques, aesthetic salons, select shops, etc.)
If you are interested, please contact us first.
>> For more information, click here

Product leasing and media coverage

We also lend our products to stylists and magazines. Please contact us for details. >> Click here for a history of magazine and media appearances